Page 140 - CelebrityCruises23-24

IMPORTANT
TRAVEL INFORMATION

The following is important travel information organized to your travel advisor). Celebrity is not responsible for brochure, including prices and terms and conditions, is designed to serve as a clinic for guests and Celebrity is TRAVEL PROTECTION PRICING**
alphabetically by topic. For more information and any payments you made to your travel advisor that are subject to change at any time without notice. In the event not responsible for the diagnosis, treatment or services CELEBRITY CRUISECARE® CRUISE COST CRUISECARE
frequently asked questions, please visit celebrity.com. not paid to Celebrity, or any refunds that Celebrity has of any conflict between (on the one hand) the terms furnished by ship’s physicians. We want this to be the best vacation of your life. So to $0 - $250 $29
All information contained in this brochure, including provided to your travel advisor. and conditions of this brochure, any advertisements or make sure you have nothing to think about except $251 - $500 $39
prices and terms and conditions, is subject to change offers related to a Celebrity cruise, or any oral or written GALAPAGOS having a good time, we offer the CruiseCare package
at any time without notice. Travel advisors may impose their own charges in connection representation of any Celebrity representative and (on Please note the ability to accommodate guests with $501 - $750 $59
with a cruise. For example, the travel advisor may charge the other hand) the Cruise Ticket Contract, the terms of disabilities aboard the vessels in the Galapagos Islands of benefits: $751 - $1,000 $69
BOOKING AND PAYING FOR YOUR RESERVATION a flat service fee for assistance with your reservations the Cruise Ticket Contract shall govern. is limited. The Galapagos vessels cannot accommodate CruiseCare Cancellation Penalty Waiver Program $1,001 - $1,250 $99
BOOKING A CRUISE and a value-added charge for additional amenities or GALAPAGOS PASSAGE TICKET CONTRACT guests who are full-time wheelchair users. In addition, (non-insurance feature) $1,251 - $1,500 $109
the land portion of these vacations, including Quito and
services being provided by the travel advisor. In addition,
Travel agencies can provide valuable advice and services travel advisors may impose their own cancellation fees. NOTE: The transportation of guests and baggage on Galapagos in Ecuador, as well as Lima, Cuzco and Machu If your plans go awry and you cancel your cruise vacation $1,501 - $2,000 $149
to individuals considering a cruise/Cruisetour. Celebrity Any charges or fees of this nature are a matter strictly Celebrity Galapagos vessels is governed by the terms Picchu in Peru are not suited to persons who are full-time (for eligible reasons), Celebrity Cruises will waive the $2,001 - $2,500 $189
encourages you to book your Celebrity cruise/Cruisetour between you and your travel advisor. and conditions of a CruiseTicket Contract for guests wheelchair users. A guest on a Celebrity Galapagos non-refundable cancellation provision of your Cruise $2,501 - $3,000 $229
through a travel advisor of your choice who understands from your primary country of residence sailing on a vacation must be able to ascend or descend steps into a Ticket Contract and pay you the value of the unused $3,001 - $3,500 $279
your individual needs. Any travel advisor used by you in THE GALAPAGOS: Galapagos itinerary. motor coach, walk and/or climb over uneven ground for portion of your prepaid cruise vacation. Also, should you $3,501 - $4,000 $339
connection with making arrangements for your Celebrity Minimum Deposit Requirements: $450 USD per person extended distances, get on and off tenders on both wet or your traveling companion need to cancel your cruise
cruise/Cruisetour, air accommodations, or any related (All Suites require double the deposit amounts listed above.) and dry landings, and be able to climb stairs. Galapagos for “any other reason,” you may be eligible for Cruise $4,001 - $4,500 $379
travel, lodging and tours is yours. Celebrity is not responsible CELEBRITY FLORA®, CELEBRITY XPEDITION® AND GUESTS WITH DISABILITIES AND OTHER NEEDS vessels do not offer accessible staterooms. Celebrity is Credits (up to 90% of the non-refundable, prepaid cruise $4,501 - $5,000 $429
for any failure by your travel advisor to remit your deposits CELEBRITY XPLORATION® For more information on other needs, visit not required to provide personal assistance (e.g., assisting vacation cost). $5,001 - $5,500 $479
or other payments to Celebrity, and you shall remain celebrity.com/access. with eating, dressing, toileting, lifting, etc.), and therefore, *Note that the Cancellation Penalty Waiver & the $5,501 - $6,000 $519
liable to Celebrity for any portion of the cruise or related SERVICE FEES guests requiring assistance with these functions should “Any Reason” Cruise Credits are non-insurance features $6,001 - $6,500 $599
fares that Celebrity did not receive. Similarly, Celebrity Any changes or cancellations to your cruise/Cruisetour or GUESTS WITH DISABILITIES AND OTHER NEEDS consider these needs when making a booking. Guests provided by Celebrity Cruises. For residents of MN, $6,501 - $7,000 $629
is not responsible for any failure by your travel agency to air arrangements may be subject to additional fees, such Celebrity welcomes guests with disabilities and other should contact our Access Department via e-mail at MO & NY, Trip Cancellation benefits are underwritten $7,001 - $7,500 $659
remit a refund from Celebrity to you. as service fees for documents. needs and we will provide reasonable and appropriate special_needs@celebrity.com or via fax at by Arch Insurance Company, with administrative offices $7,501 - $8,000 $699
MINIMUM AGE: Celebrity’s minimum age to sail assistance. While we do not require information regarding 954-628-9622. in Jersey City, NJ, NAIC #11150 under Policy Form series $8,001 - $8,500 $829
unaccompanied on sailings originating in North America GUEST CONDUCT the extent of your disability, the more information you LTP 2013 and applicable amendatory endorsements. In
can share with us about your specific needs, the better
is 21. The minimum age to sail unaccompanied on sailings GUEST CONDUCT POLICY GALAPAGOS ONBOARD PHYSICIANS addition, for MN, MO & NY residents, the “Any Reason” $8,501 - $9,000 $879
from South America, Europe, Asia, Australia, and New The Guest Conduct Policy (GCP) is a written code of we are able to assist you. We encourage you to notify Celebrity Flora and Celebrity Xpedition are equipped Cruise Credits may be purchased separately from travel $9,001 - $9,500 $929
us of your needs at the time of booking, however to
Zealand is 18. Celebrity retains the right to raise the behavior that is expected of all guests sailing on a with a medical facility. One licensed Physician (licensed insurance benefits. Contact 888-722-2195 for details. $9,501 - $10,000 $979
minimum age to sail unaccompanied on any sailing when Celebrity cruise vacation. It is available for review online at guarantee availability of specific equipment and services, under Ecuadorian law) is normally in attendance on CruiseCare Travel Insurance Program $10,001 - $10,500 $999
please provide:
local laws require or permit such a modification. The celebrity.com and at the Guest Relations Desk. A copy also board. The medical services and medications kept on $10,501 - $11,000 $1,099
minimum age requirement will be waived for: minor is placed in each guest stateroom. The GCP is intended to • 60 days advance notice if you need sign language board are extremely limited, and guests must bring an CruiseCare provides coverages to help protect you $11,001 - $11,500 $1,199
interpreting services to/from U.S./Canada only.
children sailing with their parents or guardians in help ensure that all guests are able to participate in a safe and adequate supply of any specific medications they need. during your covered trip, as follows: $11,501 - $12,000 $1,299
adjacent staterooms; underage married couples; and enjoyable cruise experience. Failure to act in accordance • 30 days advance notice if you need special The medical facility is not intended or designed to serve • Trip Interruption —Up to 150% of total trip cost: If you $12,001 - $12,500 $1,399
equipment or services to accommodate your
active-duty members of the United States or Canadian with the GCP will result in consequences; up to removal as a clinic for guests, and the use of those facilities need to rejoin your cruise vacation in progress,
disability.
military. Certain other restrictions may apply, such as from a ship at the next port-of-call, intervention by law Contact Celebrity’s Access Department via e-mail at (including any medications obtained there from) will or leave early due to illness, injury or other covered $12,501 - $13,000 $1,499
proof of marriage or proof of active-duty military status. enforcement, and denial of boarding on future cruises. special_needs@celebrity.com. result in a charge to the guest. For Celebrity Xploration reasons, you will be reimbursed for the pro-rated $13,001 - $13,500 $1,599
sailings, please note the vessel does not have a doctor
DEPOSITS/PAYMENTS AND CANCELLATIONS/ REFUSAL OF BOOKING REQUEST OR PASSAGE Guests with disabilities are not required to travel with on board nor a medical facility. We are not responsible value of the missed cruise. $13,501 - $14,000 $1,699
• Trip Delay—Up to $500: If you miss the departure of
$1,799
Greater than $14,001
REFUNDS We are delighted to have provided safe and enjoyable another person as a condition to traveling on our ships. for the diagnosis, treatment, or services furnished by your trip due to covered carrier-caused delays or **Prices subject to change.
A deposit must be made in order to reserve a stateroom cruises to our guests over the years. To facilitate our However, guests should be aware that crewmembers are shipboard medical personnel, who are independent other covered reasons, CruiseCare Travel Insurance
and receive a written booking confirmation. ability to continue to provide safe and enjoyable cruises not required to provide personal assistance (e.g., assisting contractors. reimburses you for additional accommodations, NOTE: The program cost is fully refundable if you are
MINIMUM DEPOSIT REQUIREMENTS: to our guests, we reserve the right to refuse to accept a with eating, dressing, toileting, lifting, etc.), and therefore, LIABILITY meals and “catch-up” transportation expenses. cancelling outside of Celebrity Cruises’ published penalty
Length of Cruise/Cruisetour Deposit Required* booking request from an individual or group and reserve guests requiring assistance with these functions should • Missed Connection—Up to $300: If you miss the period. Prices are subject to change without notice. The
program cost may be paid at any time from deposit up
the right to cancel an existing reservation. For more
1–5 Nights $100 USD per person consider these needs when making a booking. CELEBRITY’S LIABILITY trip departure due to covered carrier-caused
6–8 Nights $250 USD per person details, see our Refusal to Transport Policy and Guest WHEELCHAIRS/ASSISTIVE DEVICES Guests release Celebrity from any and all claims for delays or other covered reasons, CruiseCare to and including final payment; however, the CruiseCare
Conduct Policy, both of which are available online at
Cancellation Penalty Waiver takes effect only upon
9 Nights or longer $450 USD per person loss or damage to baggage or property, or for personal Travel Insurance reimburses for the additional
celebrity.com. The Refusal to Transport Policy provides, Celebrity provides wheelchairs for guests during injuries or death, or for loss from delay, arising out of transportation expenses. payment of the program cost in addition to any required
*Celebrity Edge® Iconic Suites, Edge Villas, Penthouse among other things, that a booking request may be boarding and departing their cruise vacation. During the acts, omissions or negligence of any independent • Baggage Protection—If your baggage or personal cruise deposit. Payment of your cruise fare deposit
Suites, Royal Suites, Celebrity Suites, and Sky Suites (and denied, for example, where the guest’s conduct on a prior peak times there may be a wait for assistance. Assistive contractors, such as air carriers, hotels, shore providers, effects are lost, stolen or damaged, CruiseCare amount without the program cost will not activate this
Family Suites during Holiday sailings) require double the cruise has resulted in disciplinary measures by devices including mobility scooters must fit through the restaurateurs, transportation providers, medical Travel Insurance will cover up to $1,500. If your program. The above information is a summary—
deposit amounts listed above. Celebrity Cruises, Royal Caribbean International®, stateroom door, and be stored and recharged in guest personnel, or other providers of services or facilities. bags are delayed or misdirected for more than 24 to obtain your state-specific plan information, visit
Silversea Cruises® or any other affiliated cruise line. staterooms so that corridors are kept clear for emergency Under no circumstances does Celebrity’s responsibility hours, CruiseCare Travel Insurance may reimburse archinsurancesolutions.com/coverage/celebrity. If you
Deposit requirements are the same regardless of the evacuation. extend beyond the vessel. All arrangements made for the you up to $500 for the purchase of necessary have any questions please call the CruiseCare program
number of stateroom occupants, unless otherwise noted. Celebrity is not liable for its refusal to transport any guest with independent contractors are made solely for personal items. administrator, Aon Affinity, at 800-797-4516 or 516-342-7262.
The minimum deposit amount must be received within passenger or for its removal of any guest in accordance TENDERING the convenience of the guest and are at the guest’s risk. • Medical Expenses—Up to $25,000: Should you (Please use these numbers for CruiseCare inquiries only.
seven (7) days or less from booking, depending on time with these policies. In addition, Celebrity shall not be Occasionally, guests who use wheelchairs and scooters Celebrity disclaims all liability for damages for emotional become injured or ill during your vacation, Reservation details are not available via these phone
prior to departure. Final payment of the balance must be required to refund any amount paid by any guest who may find it difficult to transfer to and from the tender. distress, mental suffering or psychological injury of any CruiseCare Travel Insurance will reimburse you for numbers.) The CruiseCare Travel Insurance Program is
received by Celebrity: (i) at least 75 days prior to sailing must leave the cruise vacation prematurely pursuant to Please note weather, sea conditions and other factors kind, under any circumstances, except to the extent such necessary medical expenses for up to one year from provided in addition to other applicable indemnity or
for sailings of 4 nights or less ; (ii) 90 days prior to sailing either policy, nor shall Celebrity be responsible for may preclude tendering. Safety of our guests and crew disclaimer is prohibited by 46 U.S.C.§183c.(b). the date of your accident or illness. This coverage insurance programs, where permitted by law, and shall
for sailings of 5 nights or more; and (iii) 120 days prior to lodging, meals, return transportation or other expenses is our primary consideration, and the Captain will make is especially important, as Medicare and many apply only after benefits have been paid.
sailing for all Galapagos sailings. (The payment schedule incurred by the guest or for any consequential or the final decision regarding transferring guests and their GUEST LIABILITY private insurance policies generally do not cover
for groups is different from that for individuals. Please punitive damages. assistive devices based on safety reasons. Each guest agrees to indemnify Celebrity for all penalties, you outside of the U.S. or Canada, and many HMOs This program was designed and is administered by
consult your travel advisor for details.) If you booked your Any dispute between a guest and Celebrity in connection OXYGEN fines, charges, losses or expenses incurred or imposed do not cover you outside their provider area. Aon Affinity.
cruise through your travel agency, you may pay us directly Guests who need oxygen anytime during the cruise may upon Celebrity by virtue of any act, omission or violation • Emergency Evacuation—Up to $50,000: In the Aon Affinity is the brand name for the brokerage and
via credit card or provide payment to your travel advisor. with a guest’s cruise booking or cruise shall be litigated, bring their own oxygen on board or make arrangements of law by the guest. Each guest, or if a minor, his or her event that a covered illness or injury requires air or program administration operations of Affinity Insurance
if at all, in and before a court located in Miami, Florida,
Travel advisors: Make checks payable to Celebrity with a vendor to deliver enough oxygen on board the parent or guardian, shall be liable to and shall reimburse ground transportation to a specialized facility or to Services, Inc. (TX 13695); (AR 100106022); in CA & MN,
Cruises® Inc., P.O. Box 025511, Miami, FL 33102-5511. U.S.A., to the exclusion of the courts of any other state, Celebrity for all damage to the ship and its furnishings AIS Affinity Insurance Agency, Inc. (CA 0795465); in OK,
territory, or country. ship to last for the duration of the cruise. Please notify and equipment, or any property of the ship, caused by return to your place of residence, CruiseCare Travel
For express mail or courier deliveries, send to Celebrity PASSAGE TICKET CONTRACT Celebrity’s Access Department via email at any willful or negligent act or omission on the part of Insurance provides for covered medical services AIS Affinity Insurance Services, Inc.; in CA, Aon Affinity
Cruises Inc., 1050 Caribbean Way, Miami, FL 33132, Attn: The transportation of guests and baggage on Celebrity special_needs@celebrity.com with the type of oxygen the guest. and supplies (coordinated by our 24-hour assistance Insurance Services, Inc. (CA 0G94493), Aon Direct
Cash Processing Department. If you booked your cruise ships is governed by the terms and conditions of your and quantity of oxygen coming on board either by the provider to help ensure your safe transport). Insurance Administrators and Berkely Insurance Agency
directly with Celebrity, you may pay us via credit card, Cruise/Cruisetour Ticket Contract included as part of guest or the outside vendor. SAFETY AND SECURITY Travel insurance benefits are administered by Aon and in NY, AIS Affinity Insurance Agency.
money order or personal check. Celebrity accepts Visa®, the cruise documentation. The Cruise/Cruisetour Ticket PREGNANCY Affinity and underwritten by Arch Insurance Company, Travel insurance benefits are underwritten by Arch
MasterCard®, American Express®, Optima®, Diners Contract limits your rights. Among other things, the Celebrity Cruises welcomes guests who are pregnant, Q: Are there security professionals on board? with administrative offices in Jersey City, NJ (NAIC Insurance Company, with administrative offices in Jersey
A: Yes, Celebrity ships are staffed with a Chief Security
Club International® and Discover® cards for individual Cruise/Cruisetour Ticket Contract sets forth limitations but will not accept guests who will enter their 24th week #11150) under Policy Form series LTP 2013. City, NJ (NAIC #11150), under Policy Form series LTP
bookings. Officer and dedicated onboard security team that 2013 and applicable amendatory endorsements. This is a
on the time frames in which claims may be made and suits of pregnancy by the beginning of, or at any time during sails with the ship at all times. WORLDWIDE EMERGENCY ASSISTANCE
If you cancel your cruise reservation prior to the sail may be filed against Celebrity. the cruise vacation. All guests are required to sign a Q: Are cruise destinations safe? You won’t have a care in the world with access to 24/7 general overview of insurance benefits available.
date, you may be subject to a cancellation charge. The It is important that you carefully read all of the terms health questionnaire at check-in to ensure they are aware A: Celebrity offers vacations to locations where guests global network to assist you on your travels, including Coverages may vary in certain states and not all benefits
amount of the cancellation charge shall be determined and conditions of the Cruise Ticket Contract. of our pregnancy policy. If you already booked a cruise want to travel; and while the safety and security of CareFree Travel Assistance , Medical Assistance and are available in all jurisdictions. Please refer to your certifi-
TM
as shown in the table in your Cruise Ticket Contract and and do not meet these requirements, please contact our ships, guests and crew is very important to us, Emergency Services. CareFree Travel Assistance cate of benefits or policy of insurance for detailed terms,
TM
will vary depending on how far in advance of the sail date NOTE: You will be required to accept the terms of your Travel Advisor or call us at 888-283-7275 and request we recognize that people have differing opinions and includes assistance with travel arrangements (such as conditions and exclusions that apply. CEL_120319.
(or first day of the CruiseTour) Celebrity receives notice Celebrity’s Cruise Ticket Contract for your primary a Resolution Agent. thresholds for what they consider safe and secure. luggage locator), pre-trip information (such as passport CONSUMER DISCLOSURE:
of cancellation. (Cancellation charges for groups may country of residence as a condition to sailing. Copies of ONBOARD PHYSICIANS Information about the security situation in destinations requirements and weather advisories), as well as archinsurancesolutions.com/consumer-notices-aon
vary from those for individuals. Please consult your travel Celebrity’s current Cruise Ticket Contracts are available Each Celebrity ship is equipped with a medical facility around the world is publicly available on regularly documents and communication (including lost travel
advisor for details.) No refunds will be made in the event upon request and are also available online at with at least one licensed physician and three nurses. updated travel security and government websites. documents and live email/phone messaging to family and PRIVACY NOTICE:
of a no-show or if you interrupt your cruise. All refunds celebrity.com. Limited medical services and medications are available Just as for land vacations, this is helpful and important friends). Medical consultation and monitoring, roamright.com/aigi-privacy-notice/
due will be made to the original form of payment (i.e., for a fee. Types of medications kept on board are information for guests to consider in preparation for a coordination in the event of a medical evacuation or CRUISE CARE INSURANCE:
to your credit card account if you paid Celebrity using a The terms and conditions set forth in this brochure shall limited, and guests must bring an adequate supply of any cruise vacation. We strongly recommend that guests repatriation, and referrals to emergency legal services celebrity.com/cruise-insurance
credit card, or to your travel advisor, if you made payment also apply. Any and all information contained in this medications they need. Medical facility is not intended or and their travel advisors obtain and consider such are also available 24/7. Services are provided by Celebrity CruiseCare Plan | Celebrity Cruises.
information when making travel decisions. CareFree Travel Assistance © 2019 Aon Affinity. All
TM
VACATION IS A CLICK OR CALL AWAY. Rights Reserved.
CELEBRITY.COM / 1-800-CELEBRITY / CONTACT YOUR TRAVEL ADVISOR 139