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For your peace of mind

Have a question? Financial protection ABTA membership
Our holidays include an array of new The combination of travel We are a member of
destinations and experiences so it’s only services offered to you by ABTA (membership
natural to have a question or two. P&O Cruises is a package number V8764) which means you have
within the meaning of the Package the benefit of ABTA’s assistance and Code
Whether you’re completely new to Travel and Linked Travel Arrangements of Conduct. You can use ABTA’s approved
cruising or just to P&O Cruises (or Regulations 2018. Therefore, you will Alternative Dispute Resolution (ADR)
indeed, are a familiar face on board) benefit from all UK rights applying to process if you have a complaint that is not
our frequently asked questions at packages. P&O Cruises will be fully resolved. For more information please see
www.pocruises.com/faq is a fantastic responsible for the proper performance www.abta.com.
resource. of the package as a whole. Additionally,
as required by law, P&O Cruises has Data protection
You will find answers to the most protection in place to refund your P&O Cruises will process personal
popular questions we’re asked about payments and, where transport is information about you in accordance
our ships, life on board and dress included in the package, to ensure with our Privacy Notice which is set
codes. Log on to discover a wealth your repatriation in the event that it out in our Booking Conditions and on
of information including details about becomes insolvent. our website at www.pocruises.com/
dining, keeping in touch whilst away privacy. This is correct at time of print,
and entertainment on board. Please visit our website however our most current Privacy
www.pocruises.com for more Notice is available from our website.
Essential information information on key rights under the
Our ’Essential information’ page explains Package Travel and Linked Travel We will use personal information about
everything you need to know before Arrangements Regulations 2018. you to inform you about our products
booking your P&O Cruises holiday, as well If you are not able to access our and services and deliver those products
as useful information to refer to once your website you can ask us to send you a and services for you, and will obtain
holiday is booked. This covers everything copy of these key rights. You can view a your consent prior to doing so where
from luggage and what to pack to copy of the Package Travel and Linked required. Where necessary, we will
vaccinations and visas. We’ve moved Travel Arrangements Regulations 2018 share personal information about you
this information online to ensure we’re at https://www.legislation.gov.uk/ with other Carnival group companies
providing you with the most up-to-date uksi/2018/634/body. and our suppliers, sub-contractors or
details and developments. other commercial partners, including
The fly-cruises in this brochure are those outside of the United Kingdom
For the latest essential information, visit financially protected by the ATOL and the European Union, and we will
pocruises.com/essential-information scheme. Our ATOL number is 6294. use appropriate legal and technical
When you pay you will be supplied safeguards when we do so. We retain
Booking Conditions with an ATOL Certificate. Please ask for personal information about you for
Your P&O Cruises holiday is subject it and check to ensure that everything no longer than necessary for the
to our Booking Conditions which you you booked (flights, hotels and other purpose of processing. Where you have
can view by visiting pocruises.com/ services) is listed on it. ATOL protection provided consent, you may withdraw
booking-conditions or by scanning does not apply to all holiday and this at any time. You have limited rights
the QR code below. Please read the travel services listed in this brochure. to obtain, correct, or erase personal
Booking Conditions carefully as they set All non-fly cruises sold in the UK are information about you, and to restrict or
out the terms of the contract relating to protected by ABTA. Please ask us to object to processing.
important issues such as your medical confirm what protection may apply to
condition (clauses 18 to 24), cancellation your booking. If you do not receive an For more information or to complain
(clauses 38 to 44), matters of security and ATOL Certificate then the booking will about our processing of personal data
safety (clauses 45 to 50), P&O Cruises not be ATOL protected. If you do receive contact us at: Data Protection
liability (clauses 52 to 65) and your right an ATOL Certificate but all the parts Officer, P&O Cruises, Carnival House,
to claim (clauses 66 to 68). Please ensure of your trip are not listed on it, those 100 Harbour Parade, Southampton
that you take out travel insurance before parts will not be ATOL protected. Please SO15 1ST or by email at
you travel to cover you for any medical see our Booking Conditions for further privacy@carnivalukgroup.com. If you
care you may need. information, or for more information are not satisfied with our response, you
about financial protection and the ATOL have the right to submit a complaint to
Certificate go to: www.atol.org a relevant supervisory authority.
Find out
more here

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