Page 12 - Windstar2022-2023

THE SECRET TO GREAT SERVICE
IS HAVING A GREAT CREW

“What I like best about my job is that every night, I have the
opportunity to make someone’s evening even more special. That

could be seating a couple at their favorite table that I remember
from their last cruise, having the Chef bake their favorite cake
on their birthday, or taking pictures of their anniversary celebration. Seeing
them happy is almost addictive — it makes me want to come up with even

more creative ways to make our guests’ experiences unforgettable.”

- Hubert Baudat, Maître d’hôtel

I F W E C A N ,
IF WE CA N,

“When guests leave “On a yacht this size “Who wouldn’t love
their room, I like to I can get to know our getting to work on
slip in, refresh the guests personally and beautiful yachts like
fruit platter, and find ways to tailor these every day? Our
have everything in the experience to guests aren’t just our
perfect shape before them. They reward customers, they’re
they get back from their excursion or me every day just by smiling at small great people — avid travelers and
dinner. It makes me feel like I have a gestures I don’t think twice about, like adventurers who are very interesting.
superpower — like the magic broom in checking to make sure their luggage I really enjoy our Open Bridge and
‘The Sorcerer’s Apprentice.’ I also enjoy made it to their room. I enjoy spending having the chance to chat with them
talking with them about Indonesia, my time with them. They’re often surprised over navigational charts. Most other
hometown. I love to share my favorite when they sail with us again and I still ships would never let guests do that.
places and show them why it’s such a remember their names — and often An added bonus — I get to learn even
special place.” their favorite cocktails!” more about the world by listening to
- Helda Simatupang, - Iulian Petrasuc, our guests’ travel adventures.”
Stateroom Steward Hotel General Manager - Belinda Bennett, Captain

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