Page 200 - Windstar2022-2023

GENER AL CRUISE TERMS & CONDITIONS

All itineraries, schedules, and ports are correct at time of publication with which you made your reservation, or to Windstar Cruises directly. Travel
but are subject to change without notice. “Windstar Cruises,” documents will be issued when full payment has been received by Windstar
“Windstar,” “We,” and “Us” refer to Windstar Cruises Marshall Islands, Cruises. Refunds for cancelled or unused services will be made, less any
LLC, a Limited Liability Company that owns and operates the cruise applicable cancellation fees and charges. If you have reserved your cruise with
line known as Windstar Cruises. “You,” “passenger” and “guest” refer your travel advisor, please be aware that additional cancellation fees charged
to persons travelling with Windstar and those in their care, such as by the travel advisor may apply.
minor children. Due to the small size and intimate nature of our
yachts, Windstar Cruises is unable to accommodate children under DEPOSIT AND FINAL PAYMENT REQUIREMENTS: Immediate deposit
of 15% of cruise fare, hotel, and non-discountable amounts is required within
eight (8) years of age. Guests under 21 years of age must be
accompanied by a parent, guardian, or chaperone in their stateroom 3 days of booking to secure a reservation. Final payment is due prior to 60 days
before departure date. For all other departure dates, final payment is due prior
or suite who is at least 25 years old; one adult (age 25 or older)
chaperone is required for every five (5) people under 21. to 90 days before departure date.
Your documents are usually received approximately 60 days prior to
Should you need to contact Windstar Cruises prior to cruising,
use this address: Windstar Cruises, 8400 N.W. 36th Street, departure. Travel documents, however, are only issued after final payment
Suite 520, Miami, Florida 33166, U.S.A. has been received by Windstar. Send all payments to Windstar Cruises,
8400 N.W. 36th Street, Suite 520, Miami, Florida 33166 U.S.A. Payment
PASSAGE CONTRACT: All cruises are provided subject to the terms of the is also welcome by American Express , Visa , Discover , or MasterCard .
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Windstar Cruises Passage Contract, found at http://bit.ly/2puTq7y and which For faster processing, please include your confirmation number on your check.
contains important, comprehensive additional terms governing your cruise All charges are in USD. Windstar is not liable for any currency exchange rate
with us including among other things limits on claims and liability, resolution or foreign exchange fee imposed by the account holders’ bank or credit card
of claims, etc. For passengers who book cruises through a UK or EU travel company. Payment of the cruise deposit and Travel Protection Plan (if applicable)
advisor, a modified version of the passage contract will apply, referred to constitutes a binding of the Terms & Conditions and Passage Contract.
as the Conditions of Carriage, as provided by your travel advisor.
LATE BOOKING POLICY: On bookings within 45 days of departure,
CRUISE ONLY FARES: Your fare includes ocean transportation, stateroom Windstar Cruises requires final payment before we can initiate the process of
or suite accommodations, and all meals and entertainment on board the yacht. requesting hotel and/or air space. We are unable to make air or hotel requests
Not included, however, are items of a personal nature, such as alcoholic on bookings within 14 days of departure or transfer requests on bookings within
beverages, laundry, transfers prior to or after your cruise, or optional programs 7 days of departure. Additionally, Windstar Cruises will advise you of the status
or activities. Shore excursions and airfare are available for an additional charge. of the booking request within five (5) working days of receipt of final payment.
All rates shown are per person based on double occupancy. Fares are published If your request is confirmed, electronic tickets will be sent via email. If we are
in U.S. dollars (USD). unable to confirm your late booking all monies paid to Windstar will be refunded
in full. Changes or additions to the cruise package (e.g. transfers, special services,
Note: Third-person rates are available upon request. For further information gifts, or onboard packages) cannot be made within seven (7) days of departure
on fares, nondiscountable amounts, taxes, and surcharges, please see below.
and should be requested once you are on board the yacht.
SINGLES: Single occupancy of a stateroom is generally 175% of the published CANCELLATION POLICY: Each booking cancelled before 120 days prior to
per person stateroom cruise fare (200% of the Owner’s Suite, Suites, and travel will be subject to a $50 per person cancellation fee. A full refund (except
Bridge Suites per person cruise fares) and is subject to availability.
for the amounts paid for air, a Cancellation Protection Plan, and the $50 per
WINDSTAR FARE PRICE ASSURANCE POLICY: Guests who purchase person fee) will be made for written cancellations received by Windstar Cruises
a cruise on Windstar will be eligible for reimbursement upon request if the fare at least 121 days prior to the date on which you are to commence travel by any
published by Windstar for their specific departure and cabin class is reduced a mode of transportation booked through Windstar Cruises (sea or land air travel
fter they have made a booking and deposit, and if the request is received by is non-refundable once purchased). Guests who cancel after that date for any
Windstar at least 90 days prior to sailing. The reimbursement will be provided reason, including medical or family reasons, are subject to the following
in the form of a shipboard credit, upgrade, fare reduction, or a future cruise cancellation schedule:
credit. Windstar will determine the form of reimbursement, and the amount 120-90 days before commencing travel — 15% of gross fare (deposit)
of reimbursement will be the difference between the fare actually paid by the
guest and the published fare on WindstarCruises.com the day the request is 89-60 days before commencing travel — 35% of gross fare
received. Guests who select reimbursement will be eligible for any complimentary 59-30 days before commencing travel — 50% of gross fare
inclusive features (e.g., hotels, air, tours) associated with the new fare and will
forfeit any complimentary inclusive features associated with the original fare. 29-0 days before commencing travel — 100% of gross fare
All requests for reimbursement must be made directly to Windstar Cruises at Windstar can only be responsible for refunding amounts actually received by
800-258-7245 (during regular reservations hours) at least 90 days prior to Windstar Cruises. Travel agencies may impose their own cancellation fees.
sailing. Windstar’s new fare pricing assurance policy took effect with new Agency fees of any nature are a matter to be decided on solely by the agency
bookings August 15, 2018. Windstar reserves the right to modify or terminate and guests. Windstar Cruises contracts are non-transferable. Name changes and
this policy at any time for bookings not yet made. Policy does not apply to departure date changes are considered reservation cancellations/re-bookings and
certain promotions or guests outside of the U.S. or Canada. are subject to cancellation fees. Changes require the prior approval of Windstar
RESERVATIONS AND PAYMENT: Windstar Cruises works with travel and may not always be possible. Guests who purchased the Travel Protection
advisors worldwide to serve your needs. Reservations either made by or assigned Plan must submit a claim through Aon to receive a refund or credit of
to a travel advisor must be managed by the agency of record. While Windstar is cancellation fees as determined by the insurer.
unable to provide specific booking information on travel advisor bookings, we are If you or Windstar cancels a tour or shore excursion more than 5 business days
happy to answer general questions. Alternatively, you may reserve your cruise prior to your cruise departure date, you will be issued a credit on the credit card
directly with us if you prefer. Since accommodations are limited by the number you used to pay for your shore excursion reservation. For any cancellations less
of staterooms or suites on each yacht, reservations should be made as early as than 5 days before departure but before the cancellation deadline you will
possible. Payment for your Windstar cruise is to be made to the travel advisor receive an onboard credit where your refund will show up as a credit to your

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