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shipboard account. If the credit is not fully utilized during your cruise, the We do not accept to carry as baggage or assume any liability for any loss of
balance will be credited back to your credit card by the yacht’s purser. or damage to or delay of trade goods, household goods or furniture, perishable
items, medicine, liquor, cash, credit or debit cards, jewelry, gems, gold, silver,
When you embark on your cruise you will be given a shore excursion booklet precious metals, art, collectibles or similar valuables, securities, financial
and shore excursion booking form. The booking form has a cancellation deadline instruments, records, or other valuable or business documents, computers,
listed for the shore excursions for each port. If you cancel your tour reservation cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other
after the booking deadline stated in the Booking Form, a 100% cancellation fee video or electronic equipment, binoculars, film, videotape, computer disks, audio
will apply, since transportation and services will have already been arranged.
disks, tapes, DVDs or CDs, or other articles specified in 46 U.S. Code Section
REFUND POLICY AND INSTRUCTIONS: If Windstar Cruises delays your 30503. These items should not be left unattended about the Ship or your cabin,
cruise for more than 3 calendar days or cancels your cruise, and you choose not nor should they be left unattended on other vessels, railcars, taxis, or other
to travel on the delayed cruise or do not accept an alternative cruise, you are vehicles or in hotels, nor placed in luggage other than a bag that you carry with
entitled to a refund of cruise fare and charges for accommodations, services you. In addition, we do not assume any liability for any loss of or damage to
and facilities (including port fees, taxes and other ancillary fees paid to Windstar carry-on baggage on the Ship or on the other means of transportation or in
Cruises) for the delayed or cancelled cruise. If you booked your cruise directly hotels. The Ship and certain hotels may be equipped with cabin or room safes
with Windstar Cruises, to claim a refund please submit a copy of the booking or safe-deposit boxes in the Ship’s or hotel’s Front Office; using these facilities
confirmation, proof of payment, and a copy of the delay or cancellation will not, however, increase our liability as provided in the Passage Contract.
notice by email to info@windstarcruises.com within 90 days of the original NON-WINDSTAR CRUISES SERVICES; ITINERARY CHANGES:
embarkation date of your delayed or cancelled cruise. You may also contact These include non-Windstar Cruises Services such as airlines and other off-ship
us at 800-258-7245 (Monday through Friday from 9:00 a.m. to 9:00 p.m. transportation carriers, shore excursions (other than the limited number of shore
(Eastern Time), and from 10:00 a.m. to 6:00 p.m. (Eastern Time) on Saturday). excursions operated by Windstar), and accommodations. Non-Windstar Cruises
If you booked through a travel advisor, please contact your advisor for assistance. Services are solely at your risk and subject to the terms or arrangements made
We will review the refund request and respond by email within 180 days of the by you. Windstar Cruises assumes no responsibility with respect to these
date you or your travel advisor submits your claim. If you are entitled to a refund, non-Windstar Cruises Services including delay, injury, death, or damage to
Windstar Cruises reserves the right to offer you future cruise credits as an property. Situations may arise that, in the opinion of Windstar Cruises, make
alternative to a refund, but you are free to require a cash refund instead.
it necessary for Windstar Cruises to cancel, advance, or postpone a scheduled
ADDITIONAL DEFINITIONS: “Yacht” or “Ship” refers to the vessel that will departure, change itineraries, or make substitutions involving ports of call, other
provide the ocean transportation portion of the cruise. “Cruise” refers to the travel components, vessels, or other modes of transportation. These situations
specific cruise purchased by you, and shall include periods during which you are may include, by way of example, concerns regarding weather conditions,
embarking or disembarking the Yacht or are on shore while the Yacht is in port. issues involving safety matters, alternative business arrangements, or charters
“Initial Departure” means the time at which you first begin transit by any means resulting in the decision to withdraw a Cruise from public sale, or requirements
of transport booked by us (including air transportation) for the purpose of taking of governmental authorities. If this should occur, Windstar Cruises does not
the Cruise. “Windstar Air Package” refers to air transportation booked for you assume responsibility or liability for any losses, inconvenience, or expenses
by Windstar Cruises to enable you to travel to and from your Cruise. “Windstar incurred -by guests as a result. Please see the Windstar Cruises Passage
Land Package” includes any shore activity before or after the Cruise or ashore Contract for further details.
during the Cruise arranged for you by us in connection with your Cruise. PUBLIC HEALTH, COVID-19 PRACTICES & PROCEDURES,
PROHIBITED ITEMS; DRUG & ALCOHOL RESTRICTIONS; BAGGAGE: UNDERSTANDING & KNOWING ACCEPTANCE OF RISKS OF TRAVEL:
The following are strictly prohibited on the Ship and during all aspects of the (a) COVID-19 and Other Communicable Disease Policies and Procedures.
Cruise, Windstar Land Package, and shore excursions: radioactive materials, Passenger understands that Windstar Cruises’ COVID-19 and other
recreational and medicinal marijuana and other controlled substances under communicable disease policies and procedures may or will include (but are not be
USA law (see United States DEA Drug Schedules at www.dea.gov/druginfo/ limited to): (1) providing an accurate, truthful and complete health questionnaire
ds.shtml) or any under any foreign jurisdiction the Ship enters (except lawfully in a form and containing any and all health or travel-related questions as required
obtained and transported prescription drugs other than marijuana), firearms, by Windstar Cruises in its sole discretion, for each Passenger prior to boarding;
ammunition, weapons, fireworks, aerial drones, illicit or hazardous materials, (2) pre-embarkation and/or periodic testing and temperature checks of each
hand irons, water heaters, and candles. Passengers are allowed to bring aboard Passenger followed by a period of isolation until test results are available;
two (2) bottles of wine or champagne (750ml) per cabin for their enjoyment (3) modified capacity rules for activities, which may limit or eliminate the ability
onboard for a 7-day Cruise or three (3) bottles for an 8-day (or longer) Cruise. of Passenger to participate in particular activities; (4) mandatory use by each
Passengers may consume these permitted outside beverages in public areas on Passenger of face coverings in most locations outside of the Passenger’s cabin
the Ship, but a small corkage fee (approximately US$15 + 15% gratuity) will while onboard, during embarkation, disembarkation and shore excursions;
be applied to the passenger’s onboard account. All additional outside alcohol (5) mandatory social distancing of Passengers at any/all times while onboard
(meaning wine, beer, and/or hard alcohol) including alcohol purchased at ports and during embarkation, disembarkation, and shore excursions; (6) additional
of call along the Cruise route, will be kept by the Ship’s purser and delivered to restrictions during shore excursions depending on local conditions, including but
the passenger’s cabin the last evening of the Cruise. We will carry as baggage not limited to denial of disembarkation at destinations unless participating in only
only your personal effects consisting of wearing apparel, toilet articles, and Windstar Cruises-approved shore excursions; (7) mandatory hand sanitizing by
similar items for your wearing, comfort, or convenience during the Cruise and Passenger upon entry or exit of any public areas; (8) confinement of Passengers
not belonging to or intended for use by any other person or for sale. For loading to cabins, quarantine or emergency disembarkation of Passenger if, in Windstar
and unloading the Ship and other means of transportation, all baggage must Cruises’ sole discretion, such steps are necessary to prevent or slow the spread
be tendered for carriage in securely constructed and locked suitcases or trunks. of COVID-19 or any other communicable disease; (9) the required completion
All baggage must be able to be safely stowed in your cabin on the Ship. The only by Passenger in a timely manner of any written authorizations or consent
animals permitted to accompany you are service dogs trained to do work or forms required for Windstar Cruises to carry out its COVID-19 and other
perform tasks for passengers with disabilities; you are responsible for complying communicable disease policies and procedures (including but not limited to
with governmental health, documentation, and other requirements as to medical information, medical privacy, or personal data privacy consent forms),
recognized service dogs. and; (10) other policies and procedures deemed by Windstar Cruises in its sole

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