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Booking Conditions

These are the terms and conditions which 4. All Packages are subject to availability at the time of 15. If a Guest wishes to transfer to another Package, this will
booking. No Contract shall be made until the deposit (or, where generally be treated as a cancellation under clause 38. P&O Cruises
will apply to your holiday. Please read them
appropriate, the full price) has been paid, whether or not a will allow the transfer without treating it as a cancellation if the
carefully as you will be bound by them. booking confirmation has been issued, but all money paid to a P&O Cruises holiday to which the transfer is to be made departs
travel agent shall be treated as having been paid to P&O Cruises. within 12 months (within 6 months in the case of transfer from a
These Booking Conditions are correct at time of going to Failure to pay the balance by the due date shall entitle World Cruise, Classic Southern Hemisphere Journey, Grand Tour or
print. For our most current Booking Conditions please visit P&O Cruises to cancel the booking and retain the deposit by way Exotic Fly-cruise) of the original and is for a higher price. Agreement
www.pocruises.com/legal-and-privacy of a cancellation charge. Failure to pay any other amount by the to transfer a Package would also be conditional upon such a
due date shall entitle P&O Cruises to cancel the booking and to request being made more than 90 days before the original Essential information
DEFINITIONS retain an amount by way of a cancellation charge as set out in scheduled departure date; there being availability; and to payment
clause 38. of any expenses (such as airline and/or hotel charges) incurred by
1. In these Conditions and unless the context requires otherwise: P&O Cruises as a result. Such a transfer would only be allowed on
“the Contract” means the contract made between P&O Cruises 5. A Guest shall not have the right to exclusive occupancy one occasion. The criteria for allowing transfers may be changed by
and the Guest relating to the Package; “Cruise” means the cruise of a cabin with two or more berths unless the single person P&O Cruises at any time without notice. Guests who have booked
on board the ship as described in the relevant P&O Cruises supplement is paid. If a cancellation results in a Guest becoming an Early Saver or a Saver shall not be entitled to transfer to another
brochure or other documentation published by or on behalf of the sole occupant of a cabin with two or more berths, he/she shall Package and the provisions of this clause 15 shall not apply.
P&O Cruises; “Disability” includes a condition that results in a be liable to pay the single person supplement. If a cancellation
person’s mobility, when using transport, being reduced as a result reduces the number of Guests originally booked in a cabin 16. All transfers to another Package pursuant to clause 15 will
of any physical disability (sensory or locomotor, permanent or together, the remaining Guests shall each be liable to pay any be treated as a new booking. Any discount or promotion
temporary), intellectual or psychosocial disability or impairment, increase in the price arising as a result of such reduction. In the applicable to the original booking may not apply to the new
or any other cause of disability, or as a result of age, and which event that all Guests who are booked in a cabin permanently booking, in which case the Guest shall be required to pay any
results in that person’s situation needing appropriate attention disembark the ship before the end of the Cruise, then the cabin difference in price.
and adaption to their particular needs in respect of the services will revert to P&O Cruises’ inventory.
made available by P&O Cruises to all guests; “unavoidable and 17. After a Package has been booked, P&O Cruises will try to
extraordinary circumstances’’ means a situation beyond the 6. For Packages including any flights to or from the UK (and if accommodate any request for a change, but such changes
control of P&O Cruises the consequences of which could not have not already confirmed at the time of booking), P&O Cruises will are always at P&O Cruises’ discretion and may be subject to
been avoided by P&O Cruises even if all reasonable measures had issue an ATOL confirmation invoice giving the details of the flight an administration charge of £20. Guests who have booked
been taken and which means that P&O Cruises cannot, as a result, arrangements (including UK and destination airports) within a a Saver shall not be entitled to make changes to their
provide the Package, or part thereof, including any part of the reasonable time after such arrangements are known. Package and the provisions of this clause 17 shall not apply.
itinerary, and includes (without limitation) technical problems,
war or threat of war, terrorist activity or the threat of terrorist 7. Shore experiences are available for separate purchase prior FITNESS TO TRAVEL AND PASSENGERS WITH
activity, riots, civil commotion, disaster, Act of God, natural and to travel or on board and are arranged by P&O Cruises with local DISABILITIES AND/OR REDUCED MOBILITY
nuclear disaster, fire, closure of ports, strikes or other industrial operators. They do not form part of the Contract and are not
action, medical problems on board the ship or at intended ports, performed by P&O Cruises. 18. In order to ensure that P&O Cruises is able to carry Guests
including, in each case, incidents of infectious or other diseases safely and in accordance with applicable safety requirements
or illnesses, lawful deviation at sea in response to a distress call or 8. A booking may only be made by a person aged 18 or over. established by international, EU or national law or in order to
other emergency and adverse weather conditions; All Guests who, at the time of departure, will be under 18 years meet safety requirements established by competent authorities
“Early Saver” means an Early Saver fare, as described in the old must be accompanied by a Guest aged 18 or over who will including the ship’s flag state, the Guest making the booking
P&O Cruises brochure or website; “the Guest” means each and at all times during the Package be responsible for their welfare, represents that all Guests in the booking are fit to travel.
every person named in the booking and/or a P&O Cruises ticket; conduct and behaviour. Guests under 16 years old are not
“itinerary” means the proposed itinerary as described in the permitted to travel in a cabin without an accompanying Guest 19. At the time of booking every Guest is obliged to inform
relevant P&O Cruises brochure or other documentation published who is 16 years old or over. Guests under 16 years old are not P&O Cruises of any condition, including but not limited to
by or on behalf of P&O Cruises; “lack of conformity” means a permitted to disembark the ship in any port without a Guest reduced mobility or any Disability of any Guest travelling in the
failure to perform, or the improper performance of, the Travel who is accompanying them on the Package in accordance with booking, which may require special arrangements, medical
Services, “Minor” means a person below the age of 18, “Travel this clause. equipment/supplies, care or assistance. This is to ensure that the
Services” means the Cruise and any flights to and from the Guest can be carried safely and in accordance with all applicable
UK and any pre-cruise and/or post-cruise package which is sold 9. Children aged 6 months or less at the commencement of safety requirements and for P&O Cruises to consider whether the
at the same time as the Cruise which forms the package travel the Package will be refused permission to board the ship and Package is generally suitable for the person with reduced mobility
contract (hereinafter referred to as the “Package”), but not P&O Cruises shall have no liability whatsoever for any consequences or any Disability. If P&O Cruises considers that the Package is not
shore experiences or shuttle services; “P&O Cruises” means of such refusal. Certain Packages also have prohibitions on children suitable for the person with reduced mobility or any Disability
Carnival plc trading as P&O Cruises; “the price” means the price aged 12 months or less. Guests should check with P&O Cruises or if the Guest cannot be carried safely and in accordance with
for the Package as detailed in the confirmation invoice issued before booking. applicable safety requirements then P&O Cruises can refuse to
by P&O Cruises (excluding shore experiences and any additional accept a booking or to subsequently embark that Guest on the
charges shown as such in the relevant P&O Cruises brochure 10. Guests are responsible for ensuring that they arrive in plenty grounds of safety. Such a refusal will be based on an assessment
or otherwise advertised) and payable by the Guest under the of time for check in for flights to/from the ship including any of risk by P&O Cruises to take into account the provisions of
Contract whether under the P&O Cruises Select Price, an Early interconnecting flights. Guests are responsible for checking with national law and other applicable legislation and international
Saver or a Saver; “Saver” means a Saver fare, as described in regard to any delay/cancellation of flights. Guests must ensure regulations including the International Management Code for
the P&O Cruises brochure or website; “Select Price” means a that they have a valid passport and any other necessary travel the Safe Operation of Ships and for Pollution Prevention and
Select Price fare, as described in the P&O Cruises brochure or documents (such as visas) for their Package and should read the the International Convention for the Safety of Life at Sea. It is
website; “shore experience” means any excursion offered for relevant section of the P&O Cruises’ website before booking. important that the fullest information is provided by the Guest at
sale by P&O Cruises for which a separate charge is payable at the P&O Cruises is not responsible for obtaining visas for any Guest; the time of booking. If a Guest’s circumstances change between
time outside the price whether reserved in the UK prior to the this is the responsibility of the individual Guest. the date of booking the Package and the date of commencement
commencement of the Package or purchased on board the ship; 11. P&O Cruises may incur a fine if the Guest fails to comply with of the Package, which may make the carriage of that Guest
“shuttle service” means any transportation service (ferry, bus, all relevant visa or documentation requirements for their Package. unsafe or which may affect the suitability of the Package for the
coach or minibus) provided by a third party which may (without P&O Cruises will re-charge any such fines to the Guest. Guest, the Guest is obliged to inform P&O Cruises as soon as
guarantee) be available to P&O Cruises guests in certain ports; “a possible and to advise P&O Cruises of any requirements for special
significant alteration” means major changes to your Package; arrangements, medical equipment/supplies, care or assistance in
“Supplier(s)” means any company or individual contracted by AMENDMENTS TO THE CONTRACT order for P&O Cruises to make an informed decision as to whether
P&O Cruises to provide any service forming part of the Package. 12. In clauses 12, 13 and 14, “another person” means another the Guest can be carried safely and/or to assess the suitability of
person who can comply with all conditions applicable to the the Package for the Guest.
THE CONTRACT Package. A Package may be transferred to another person
provided that the Guest consults with P&O Cruises prior to 20. P&O Cruises reserves the right to require any Guest to
2. The Contract shall be between P&O Cruises and the Guest purporting to transfer the Package and P&O Cruises receives in produce medical evidence of fitness to travel on the Package
on the basis of these Conditions and the information contained writing the transfer request at least 7 days before the scheduled in order to assess whether that Guest can be carried safely in
in the P&O Cruises brochure or website, and shall be governed departure date. Where P&O Cruises agrees to the transfer, both accordance with applicable international, EU or national law.
by English law and the non-exclusive jurisdiction of the English the Guest and the substituted Guest shall be jointly and severally Where P&O Cruises considers that it is strictly necessary
courts. The combination of Travel Services offered to you liable for the payment of any balance of the price due and for P&O Cruises may require a Guest with reduced mobility or any
under the Contract is a package within the meaning of The any reasonable additional fees, charges or other costs arising Disability to be accompanied by another person who is fit and
Package Travel and Linked Travel Arrangements Regulation from the transfer. In the case of Guests booked under an Early able to assist them in day to day tasks and capable of providing
2018. Therefore, you will benefit from all UK rights applying to Saver or Saver, all transfers of a Package to another person under the assistance required by the Guest with reduced mobility or
packages. P&O Cruises will be fully responsible for the proper this clause 12 will be subject to an administration charge of £20. any Disability. This requirement will be based entirely on safety
performance of the Package as a whole. Additionally, as required Guests who have booked a Select Price will not be required to pay grounds and may vary from ship to ship and/or itinerary to
by law, P&O Cruises has protection in place to refund your an administration charge. itinerary. Examples of Guests who may fall into this category
payments and, where transport is included in the Package, to include Guests who use wheelchairs or mobility scooters (the
ensure your repatriation in the event that it becomes insolvent. term ‘wheelchair’ shall hereinafter be used to refer to wheelchairs
13. Any transfer of a Package to another person will be subject to
payment of all charges incurred in connection with the transfer and mobility scooters collectively) or who require assistance
3. By making a booking, the Guest confirms that all persons with personal care. The assessment of whether or not it is
named in the booking including Minors and persons under (for example hotel amendment charges) and any transfer of a strictly necessary for a Guest to be accompanied will be based
disability (and their personal representatives) have agreed to be Package including any flights will also be subject to any charges on information provided at the time of booking. Guests are
bound by these Conditions and all other terms of the Contract, imposed by the airline. Guests should note that airlines may not requested to provide as much information as possible to enable a
and that he/she has their authority to do so on their behalf and allow transfers on scheduled flights and that a flight booking may full risk assessment to be made. Guests may be asked to provide
that all details provided for all Guests named in the booking have to be cancelled and rebooked, in which event the further information to ensure that P&O Cruises has all relevant
are correct. When a Guest makes a booking on behalf of other re-booking will always be subject to flight availability and to information.
Guests, P&O Cruises shall collect details for all Guests named payment of any charges imposed by the airline which may, in
in the booking from the Guest making the booking and will some cases, be the full cost of the ticket.
communicate with the Guest making the booking using the 14. Any request for a transfer of a Package to another person
contact details provided, rather than each individual Guest in which is received by P&O Cruises less than 7 days before the
the group. scheduled departure date shall be treated as a cancellation by the
Guest of the Contract and a cancellation charge under clause 38
shall become payable.
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