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21. In order to ensure that P&O Cruises can provide the necessary Please note that the medical facilities on board P&O Cruises’ ships INSURANCE
assistance and there are no issues relating to the design of the ship are NOT equipped to perform dialysis. The shipboard doctors are 32. It is a condition of the Contract that every Guest must have
or port infrastructure and equipment, including port terminals, not trained to provide dialysis treatments but are able to assist in adequate and appropriate insurance. This must include cover for
which may make it impossible to carry out the embarkation, emergency situations. It is the responsibility of the Guest to provide travel, cancellation and curtailment and full and valid medical cover
disembarkation or carriage of the Guest in a safe or operationally all dialysis equipment and treatment. This includes antibiotics. for pre-existing medical conditions worldwide, or as a minimum, in
feasible manner, Guests who may require special treatment or A risk assessment shall be carried out at the time of booking to the countries that the Guest is due to visit and which must remain
assistance or with reduced mobility or Disabilities (including ensure that the Guest can be carried safely and in accordance in force for the entire duration of the Package. The insurance
Guests who use wheelchairs) must advise P&O Cruises at the time with applicable laws. The electrical supply on board P&O Cruises’ policy(ies) must, as a minimum, include medical and repatriation
of booking. Guests who use wheelchairs must furnish their own ships varies but may not be the same as the standard electrical coverage for not less than £2 million and must include cover for
standard size wheelchairs. Ships’ wheelchairs are available for supply in the UK. Guests should contact P&O Cruises for specific the cost of emergency evacuations from the ship, including but not
emergency use only. For the safety of the ship and all guests on details. It is important that any Guest who will be bringing electrical limited to, evacuations by helicopter. It is the Guest’s responsibility
board, all wheelchairs and other aids to mobility must be stored medical equipment on board the ship contacts the manufacturer to ensure that adequate and appropriate insurance is in place for
in the Guest’s cabin when they are not being used and in order to or supplier to ensure that the equipment is safe to use on board the entire duration of the package.
ensure that this is possible, and to so ensure the safety of the ship the ship. In relation to medical equipment there are limited storage
and all Guests on board, P&O Cruises reserves the right to require facilities on board. It is the responsibility of the Guest to arrange 33. Wherever possible, P&O Cruises will offer general assistance
that Guests who use wheelchairs book a specified category of delivery of all medical equipment to the ship prior to departure. to any Guest who suffers illness, personal injury or death during
cabin. Further information is contained in the P&O Cruises’ website. The requirement for Guests to notify P&O Cruises prior to booking the period of the Package, whether or not arising from an activity
P&O Cruises reserves the right to refuse passage to any Guest who if they need to have medical equipment on board is to ensure that forming part of the Package and whether or not the result of fault
has failed to notify P&O Cruises of their requirement for special the medical equipment can be carried and/or carried safely. There by any party.
treatment or assistance or of reduced mobility or Disabilities are restrictions on the number of oxygen cylinders which can be
(including the requirement to use a wheelchair). The cost for loss carried in cabins. The ship’s medical centre cannot refill or supply 34. Any cost or expense which is reasonably incurred by
or damage to mobility equipment caused by the fault or neglect oxygen cylinders. It is the Guest’s responsibility to ensure that all P&O Cruises for or on behalf of the Guest in respect of any form
of P&O Cruises or a shipping incident is subject to P&O Cruises’ medical equipment is in good working order and for arranging of medical, dental or similar treatment, hotel, transportation,
absolute discretion to either repair or replace the equipment. enough equipment and supplies for the duration of the Package. repatriation or any other expense shall be repayable by the Guest
Except where P&O Cruises agrees otherwise and in writing at the The ship does not carry any replacement equipment and access to P&O Cruises, whether or not such sum is covered by the Guest’s
time of booking Guests are restricted to having on board the to shore side care and equipment may be difficult and expensive. travel insurance. P&O Cruises reserves the right to take any action
ship, two pieces of mobility or other medical equipment with a Guests must be able to operate all medical equipment. If there are that it considers appropriate to recover any such cost or expense.
combined value not exceeding £2,250 per cabin. any particular medical conditions which require supervision then
such supervision must be organised by the Guest and at the Guest’s
22. P&O Cruises and/or the relevant port authorities shall be expense. The ships do not provide one-to-one or other carers for PRICES AND EXTRAS
entitled to administer a Public Health Questionnaire or any other physical or psychiatric or other conditions. The ships do not offer 35. P&O Cruises reserves the right to vary particulars and prices
form of health screening at any time prior to boarding or during respite services. Guests must note that not all medical equipment shown in the brochure after the date of publication. Prices,
the Package. All Guests agree to complete the pre-boarding can be carried or used on board aircraft. Guests must check with discounts, supplements and special offers advertised in the
questionnaire, to comply with any health screening and to supply the airline prior to carriage. brochure or elsewhere may be withdrawn or changed. Prices
accurate information regarding any symptoms of illness including may go up or down. Guests should contact their travel agent for
but not limited to gastro-intestinal illness, bacterial and/or viral PREGNANCY up-to-date prices and charges before booking, call us or visit our
illness and/or Coronavirus (COVID-19). Any Guest who is unwell website: pocruises.com.
and experiencing a high temperature, a new continuous cough 25. P&O Cruises recommends that women who are less than
or a loss of, or change in normal sense of taste or smell, either 12 weeks pregnant should seek medical advice prior to travel. 36. P&O Cruises reserves the right to vary prices up or
during the 14 days prior to embarkation, or at any time during down at any time up to 20 days before departure to allow
the cruise must report such symptoms and follow the guidance 26. P&O Cruises does not have on board its ships adequate medical for variations in the price of your Package due to changes in
provided by P&O Cruises, the relevant port authorities or any facilities for childbirth. Accordingly for reasons of health and safety transportation costs such as fuel and other power sources, scheduled
other national or international authority. In the interests of health P&O Cruises regrets that it cannot carry Guests who will have air fares and other airline cost changes which are part of the contract
and safety P&O Cruises may deny boarding to any Guest who has entered their 24th week of pregnancy or beyond at any point between the airline (and their agents) and P&O Cruises, government
symptoms of any viral or bacterial illness including but not limited during their Package. All pregnant women are required to produce action such as changes in VAT or any other government imposed
to Norovirus or Coronavirus (COVID-19) and/or any Guest who a doctor’s or midwife’s letter stating that mother and baby are in changes and currency changes in relation to an exchange rate
does not comply with an instruction from a member of the good health, fit to travel taking into account the proposed itinerary variation, the level of taxes or fees on the Travel Services included
ship’s crew or port representative or a representative of any national and that the pregnancy is not high-risk. The letter must also include in the Package imposed by third parties not directly involved in the
or international authority designed or intended to prevent or limit the estimated date of delivery (EDD) calculated from both the last performance of the Package, including tourist taxes, landing taxes or
the spread of any bacterial or viral infection. Refusal by a Guest to menstrual period (LMP) and ultrasound (if performed). P&O Cruises embarkation or disembarkation fees at ports and airports. In the case
complete the relevant pre-boarding questionnaire or comply with cannot accept a booking or subsequently carry a Guest unless of any small variation, an amount equivalent to 2 per cent of the fare
any health screening measure requested by P&O Cruises, the relevant they comply with the requirements of this clause. In the case of a for your travel arrangements, which excludes insurance premiums
port authorities or any other national or international authority may booking by or on behalf of a pregnant Guest made before it could and any amendment charges, will be absorbed for increases but not
in itself result in denied boarding. All cases of denied boarding will reasonably have been known that the Guest would not be able to retained from refunds. For larger variations this 2 per cent will still be
be treated as a cancellation attracting 100% cancellation charges in join the Package by reason of the Guest entering their 24th week of absorbed for increases but not retained from refunds. If this means
accordance with clause 38. pregnancy or beyond at any point in their Package, P&O Cruises will the Guest has to pay an increase of more than 8 per cent of the price
refund in full the price paid by or on behalf of that Guest and the of the Package, the Guest may cancel the Contract and receive a
23. In the event that a Guest is diagnosed with any viral price paid by any accompanying Guest, provided that the pregnant full refund of all monies paid, except for any amendment charges
and/or bacterial illness whilst on board or if, in the opinion Guest notified P&O Cruises as soon as reasonably practicable upon or insurance premiums. No consequential costs or expenses or loss
of P&O Cruises and/or the Master and/or a member of ship’s becoming aware that she would not be able to join the Package, of profits will be payable. P&O Cruises will consider an appropriate
medical staff a Guest displays any symptoms of a viral or bacterial but shall otherwise have no liability whatsoever. P&O Cruises refund of insurance premiums paid if the Guest can show that he/she
illness (including, but not limited to, Coronavirus (COVID-19)) that expressly reserves the right to refuse passage on board to any was unable to transfer or re-use the policy. Should the Guest decide
Guest, any accompanying Guest and any other Guest who, in the Guest who appears to be in an advanced state of pregnancy and to cancel for this reason, the Guest must exercise his/her right to do
opinion of any of P&O Cruises and/or the Master and/or a member P&O Cruises shall have no liability whatsoever in respect of either so within 14 days from the time P&O Cruises has notified the Guest
of ship’s medical staff has been in close contact with that Guest such refusal and/or the carriage of any such Guest. of the proposed changes. Failure of the Guest to notify P&O Cruises
may be required to remain in his or her cabin for reasons of health of whether the Guest wishes to accept the proposed changes or
and safety. In the event that any Guest refuses to remain in their 27. Pregnant Guests are referred to clauses 29–31 headed terminate the contract may result in P&O Cruises terminating the
cabin during the period recommended by P&O Cruises, the Master “Medical Treatment” for information regarding the medical contract and refunding all payments made by the Guest. P&O Cruises
or the ship’s medical staff, or if any Guest does not comply with facilities on board. shall refund all payments due to the Guest no later than 14 days
any measures in place, or any instruction from a member of the 28. The ship’s doctor is not qualified to deliver babies or to offer after the Contract is terminated. Alternatively, the Guest can accept
ship’s crew designed or intended to prevent or limit the spread pre- or post-natal treatment and no responsibility is accepted by an offer of an alternative Package if P&O Cruises is able to provide
of any bacterial or viral infection (including any instruction given P&O Cruises in respect of the inability to provide such services or an alternative and transfer payment made in respect of the original
by a local operator during a shore experience) then that Guest equipment. Package to the alternative Package. If the cost of the alternative
may for reasons of health and safety be required to remain in Package is less than the original Package the difference in price will
the medical centre or be disembarked (or refused permission to be refundable. Please note that travel arrangements are not always
embark or disembark) by P&O Cruises without any further liability. MEDICAL TREATMENT purchased in local currency and some apparent changes have no
In addition, any Guest who, in the opinion of P&O Cruises and/or the 29. The Guest acknowledges that whilst there is a qualified doctor impact on the price of your Package due to contractual and other
Master and/or a member of ship’s medical staff, demonstrates the on board it is the Guest’s obligation and responsibility to seek protection in place.
symptoms of a viral illness (including but not limited to Coronavirus medical assistance if necessary during the Cruise.
(COVID-19)) may be disembarked by P&O Cruises without any 37. A payment card will be required to be registered at check in, in
further liability. 30. The ship’s doctor is not a specialist and the ship’s medical order to set up an account for on-board purchases, and a cruise card
centre is not required to be and is not equipped to the same will be issued for this account. An initial pre-authorisation of £50 will
24. In order to ensure that Guests are carried in accordance with standards as a land based hospital. The ship’s medical centre is not be required at check in and thereafter any on-board purchases made
applicable safety requirements Guests are required to notify designed for the provision of extensive or continuing treatment. by the Guest using their cruise card which exceed this initial amount
P&O Cruises at the time of booking: The ship carries medical supplies and equipment in accordance are accepted by the Guest as being in an amount which is both exact
with the requirements of its flag state. Neither P&O Cruises nor the and approved for the purposes of a further blocking of funds on the
(i) of their specific needs with regard to accommodation, seating ship’s doctor shall be liable to the Guest as a result of any inability registered payment card. All accounts for on-board services and
or services required and/or whether they need to bring any to treat any medical condition as a result. Charges will apply for goods and for shore experiences must be settled in full before the
specific medical equipment on board; services and medications dispensed by the ship’s medical centre. Guest leaves the ship. In the event that a Guest fails to settle their
on-board account at or before the completion of the Cruise,
(ii) of the nature of any assistance required from P&O Cruises 31. In the event of illness or injury a Guest may have to be landed P&O Cruises reserves the right to charge interest on the outstanding
or any terminal operator; ashore for medical treatment. No representations are made sums until the date of actual payment and shall be entitled to make
regarding the quality of medical treatment at any port of call or at a reasonable administration charge for the subsequent collection of
i
(iii) f the Guest wishes to bring a recognised assistance dog the place at which the Guest is landed. Medical facilities do vary such sum due in addition to any costs of legal process. P&O Cruises
on board the ship. Assistance dogs are subject to national from port to port and no representations or warranties are made also reserves the right to cancel any future bookings that the Guest
regulations. There is also a limit to the number of dogs which in relation to the standard of medical treatment provided by the may have and to set off any sums owed to P&O Cruises by the
can be carried on board. It is therefore imperative that the various hospitals and/or clinics. Guest against any sums due to the Guest from P&O Cruises, without
requirement is notified at the time of booking. prejudice to any other remedies P&O Cruises may have under these
Conditions or otherwise.
(iv) of any other assistance which is required on board.
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