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the services listed (or a suitable alternative, through an alternative 74. Enquiries and bookings are processed in the UK, where
ATOL holder or otherwise) for reasons of insolvency, the Trustees P&O Cruises’ systems may be accessed by Carnival group staff and
of the Air Travel Trust may make a payment to (or confer a benefit suppliers from outside of the UK and/or European Union subject
on) the Guest under the ATOL scheme. The Guest agrees that in to strict security controls. If you make a booking P&O Cruises may
return for such a payment or benefit the Guest assigns absolutely pass your personal information on to other relevant suppliers of
to those Trustees any claims which the Guest has or may have your travel arrangements such as airlines, hotels and transport
arising out of or relating to the non-provision of the services, companies. Your personal information may also be shared with
including any claim against P&O Cruises, the Guest’s travel agent travel agents, security and credit checking companies, credit and
(or the Guest’s credit card issuer where applicable). The Guest also charge card companies. P&O Cruises are required to co-operate Essential information
agrees that any such claims may be re-assigned to another body, with government and law enforcement agencies and the public
if that other body has paid sums the Guest has claimed under the authorities of any country in your Cruise itinerary, including
ATOL scheme. customs and immigration authorities. P&O Cruises collect and
process personal data in the European Union (EU) and worldwide
70. Not all Packages offered and sold by P&O Cruises will be
protected by the ATOL scheme. All non-fly Packages sold by depending upon how you interact with P&O Cruises. P&O Cruises
P&O Cruises in the UK are protected under the ABTA scheme of may need to process your personal data worldwide, including
financial protection. In the unlikely event of P&O Cruises’ insolvency, on board its ships, depending upon the destinations you travel
ABTA will ensure that Guests booked on non-fly Packages are not to, for example if P&O Cruises has to provide personal data to
stranded abroad and will arrange to refund any money paid to immigration authorities, port agents or excursion operators in
P&O Cruises for an advance booking. Cruises sold overseas may be destination countries. This may involve sending your personal
covered by consumer protection schemes in place in the country of information between different countries, including countries
sale or by the protection scheme operated by ABTA, and Guests outside the EU where controls on data protection may not be as
should contact P&O Cruises for confirmation of what protection may strong as the legal requirements in the EU.
apply to their booking.
75. You have rights over how P&O Cruises uses personal data about
HOW WE WILL USE YOUR DATA you. These rights include withdrawing consent to processing,
accessing personal data P&O Cruises holds about you, updating
71. In clauses 71 - 75 “you” means the Guest. P&O Cruises’ full or amending your personal data and deleting applicable personal
privacy notice is available on our website at pocruises.com/ data about you. If you wish to exercise your information rights or
privacy, a copy may be requested during your telephone have a concern or a complaint about P&O Cruises’ processing of
booking, or by contacting Guest Relations, Carnival House, 100 personal data, you may contact P&O Cruises’ Data Protection Officer
Harbour Parade, Southampton SO15 1ST. P&O Cruises processes at Carnival House, 100 Harbour Parade, Southampton SO15 1ST, or
personal data about enquirers and guests before, during and email privacy@carnivalukgroup.com. If you are not satisfied with
after their Cruise to support its business needs. P&O Cruises P&O Cruises’ processing of personal data or how P&O Cruises has
collects the personal data that you provide when you enquire, responded to your complaint about the processing of personal data,
book or sail with P&O Cruises. Your interactions with P&O Cruises will you have the right to complain to the Information Commissioner’s
result in personal data being created and stored by P&O Cruises. Office (ICO) whose website is https://ico.org.uk/concerns/.
P&O Cruises may receive personal data from other individuals or
third party organisations relating to you. P&O Cruises analyses
the personal data it holds in order to improve the effectiveness
of its direct marketing communications or to deliver its loyalty
programmes. P&O Cruises does not process sensitive personal
data about you except where there is a legal reason to do so.
P&O Cruises processes personal data about Minors to provide
services when they are guests on its ships, but does not seek to
collect personal data about Minors for any other purpose.
P&O Cruises uses personal data for one or all of the following
reasons: (i) with your consent, (ii) where it is necessary in order
to enter into a contract and deliver services for you, (iii) to comply
with a legal duty, (iv) to protect your vital interests or the vital
interests of those around you; (v) or for P&O Cruises’ own lawful
interests or those of other organisations, provided your rights do not
override these.
72. When you make a booking either directly or through a travel
agent, P&O Cruises will collect personal data about you and other
Guests in your group to effect the booking, including your names,
genders, dates of birth, home addresses, phone, email, details of
any medical, care or dietary requirements, specific preferences
relating to the booking you have selected, and your payment
details. P&O Cruises needs this data to enter into a contract
with you. If you provide P&O Cruises with personal data about
any other individuals included in a booking, you must have the
authority of those individuals to provide their personal data to
P&O Cruises for the purposes set out in clause 71, and will remain
accountable for the information provided. It is the responsibility of
the Guest who is booking lead to ensure that personal data about
the Guests included in a booking is accurate and up to date.
After you book a Cruise, you will be invited by email to access My
P&O Cruises, where you will need to provide additional personal
data about you and other Guests in your booking group. This
additional mandatory personal data including passport, insurance
and emergency contact details for you and other Guests in your
booking group is necessary to complete your booking. You may
optionally book or purchase on-board products and services,
shore experiences and other activities, which may require you
to provide further personal data. P&O Cruises may have to share
your personal data with other companies such as spa operators or
travel operators in order to provide these to you.
73. P&O Cruises will use personal data about you before and
during your Cruise for the purposes of security and safety, for the
enjoyment of your Cruise, and to protect your health and welfare.
After your Cruise P&O Cruises may seek your feedback and invite
you to participate in its loyalty programme. Personal data about
you will be used to investigate and resolve queries or complaints.
P&O Cruises processes personal data about enquirers and guests
in the UK and on board its ships worldwide. Due to the ongoing
global COVID-19 pandemic, P&O Cruises must collect and process
personal data relating to your health before and during your
Cruise in order to satisfy public health requirements. As these
requirements are evolving rapidly, please refer to the P&O Cruises
website for the latest information on how this personal data will
be processed during this pandemic.
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