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CANCELLATION BY THE GUEST if the alternative is of a lower value) or cancelling the Package and SECURITY, SAFETY AND SUPPORT
receiving a full refund of all monies paid. The Guest recognises
38. The Guest has the right to cancel the Contract prior to 45. Guests are expected at all times to conduct themselves
commencement of the Package without paying any cancellation and agrees that it will not normally be possible for P&O Cruises in a proper manner and with due regard to the health, safety,
charge in the event of unavoidable and extraordinary to offer an appropriate substitute Package which is available at comfort, enjoyment and general well-being of all persons both
circumstances (as defined in clause 1) significantly affecting about the same time as and/or with a similar itinerary to that on board the ship and involved in the provision of any service or
the performance of the Contract. In such circumstances the originally booked, but P&O Cruises will do its best to provide a facility forming part of the Package or any shore experience, and
Guest shall be entitled to a full refund of all monies paid, but shall suitable alternative Package of similar duration and value. The the Guest expressly agrees to this. P&O Cruises will implement
not be entitled to additional compensation. Guest must notify P&O Cruises of his/her decision as soon as measures pre-departure and during the Package to address the
reasonably possible and in any event not later than 14 days of risks posed by Coronavirus (COVID-19) and/or any other public Essential information
being informed of the significant alteration.
The Guest may cancel the Contract at any time prior to the health issues. These measures may be implemented at short
commencement of the Package via their travel agent or, for 41. If the Guest cancels the Package in the circumstances set out notice and may change as advice, knowledge and government
Guests who have booked direct, by calling our Customer Contact in clause 40 or if P&O Cruises cancels the Package, the Guest shall guidance of the relevant virus or condition changes. Such
Centre, but if the cancellation is not as a result of unavoidable and also be entitled to compensation as follows (except if the change measures may mean that some of the services and facilities on
extraordinary circumstances significantly affecting the performance or cancellation is due to unavoidable and extraordinary board may not be available for part or all of the cruise and Guests
of the Contract, in that event P&O Cruises shall be entitled to levy a circumstances, or non-payment by the Guest). will be required to follow any guidance provided by P&O Cruises,
cancellation charge as a percentage of the price paid in accordance the Master or the ship’s crew designed or intended to limit or
with the below scales. prevent the spread of any infectious disease. Any measures
Period of notification Compensation per introduced in order to address the risks posed by Coronavirus
For the avoidance of doubt, circumstances which prevent the given by P&O Cruises full fare paying Guest (COVID-19) or any other public health issue will not be significant
Guest from travelling on their holiday (rather than circumstances changes to the Package. If it appears that a Guest’s conduct,
which prevent P&O Cruises from performing the Package) do 90 to 43 days 5% cruise credit behaviour or health is such as to be a breach of this requirement
not give the Guest the right to a full refund and cancellation 42 to 29 days 10% cruise credit or the Guest’s behaviour, health or conduct is likely to endanger
charges will apply. Such circumstances may include, but are not the Guest’s own health or safety or that of any other Guest or
limited to, any international, national or local measures in place 28 to 15 days 15% cruise credit crew or may make the Guest likely to be refused permission to go
in either the Guest’s home or area or any country or countries 14 to 0 days 20% cruise credit ashore at any port or may make P&O Cruises liable for the costs
which form part of the itinerary. A requirement that the Guest of any medical treatment and/or maintenance and support and/
may need to self-isolate or enter any form of quarantine on their P&O Cruises may also cancel the Contract and give a full refund of or repatriation, then P&O Cruises and/or the Master shall have the
return home does not entitle the Guest to cancel the Contract monies paid, without paying any additional compensation, if the right according to the particular circumstances to take any one or
without paying cancellation charges. Advice against travel to number of guests booked does not meet the minimum number more of the following measures as may appear to be reasonable
any country or countries in the itinerary issued by the Foreign required for the Package to proceed and P&O Cruises notifies the and appropriate –
Commonwealth and Development Office (or any other public Guest of the cancellation of the Contract no later than:
body) does not entitle the Guest to cancel the Contract without ƒ refuse to embark or to disembark the Guest at any particular
paying cancellation charges. The Guest should ensure that their ƒ 20 days before the start of the Package in the case of Packages port or other place of call;
travel insurance provides sufficient cover for such eventualities as lasting more than 6 days; ƒ disembark the Guest;
required by clause 32 above.
ƒ 7 days before the start of the Package in the case of Packages ƒ transfer the Guest to another berth;
lasting between 2 and 6 days;
P&O Cruises Select Price and Early Saver: ƒ confine the Guest to a particular cabin or to the ship’s
ƒ 48 hours before the start of the Package in the case of medical centre;
Packages lasting less than 2 days.
Period before departure Cancellation ƒ through the ship’s doctor and/or their staff, administer any
within which written notice charges 42. The value of any cruise credit will be calculated by reference drug, medicine or other substance of a similar nature, or admit
of cancellation is received by (percentage of to the price actually paid for the cancelled Package and may and/or confine the Guest to a hospital or any similar institution
P&O Cruises price) only be used for other bookings with P&O Cruises. Any such at any port as the ship’s doctor may consider necessary;
From the date of booking until 91 Deposit new booking must be made by no later than 31 December of ƒ remove the Guest from the hotel, if appropriate;
days before departure the year after the date of the original Package. Credit vouchers
may be redeemed against the price of the new Package net of ƒ repatriate the Guest to the United Kingdom.
90 to 57 days 50% any discount available to the Guest at the time of booking. The
compensation set out above does not exclude the Guest from 46. In the event of P&O Cruises and/or the Master acting in
56 to 42 days 60%
claiming more if he/she is entitled to do so or from requesting accordance with clause 45 above, neither the Guest nor (at
41 to 16 days 75% that compensation be provided in a different form. No the sole discretion of P&O Cruises) any other person travelling
consequential costs or expenses or loss of profits will be payable. with the Guest (whether or not under the same booking)
15 to 6 days 90%
shall be entitled to make a claim against P&O Cruises for any
Less than 6 days before 100% ALTERATION AND CANCELLATION loss or expense incurred as a result of such action, whether
departure or failure to embark. BY P&O CRUISES AFTER DEPARTURE for a full or partial refund of the price or for any other form
For fly-cruises, departure day is of compensation or for the cost of returning to the United
the date of the flight departure. 43. After departure, P&O Cruises does not guarantee that the Kingdom or to any other place or for any other form of loss or
ship will call at every port on the itinerary or follow every part of expense whatsoever. Where the Guest is repatriated pursuant to
the advertised route or schedule or that every part of the this clause at P&O Cruises’ expense, P&O Cruises shall have the
Saver: Package will be provided. P&O Cruises reserves the absolute right to recover the cost of this.
right to decide whether or not to omit any such port(s) and/
or to call at additional ports and/or to change the advertised 47. If any Guest is denied the right to board an aircraft because,
Period before departure Cancellation charges route, schedule or Package. If P&O Cruises is unable to provide in the reasonable opinion of the Captain, the Guest is unfit to
within which written (percentage of price) a significant proportion of the Package, it will make suitable travel or represents a threat to the safety of the aircraft or its
notice of cancellation is alternative arrangements, at no extra cost to the Guest, for the passengers or crew or is abusive or disruptive, P&O Cruises will not
received by P&O Cruises continuation of the Package. If the Guest does not accept them, be liable to complete the Guest’s holiday arrangements and will
From the date of booking until 100% for good reasons, or, if it is impossible to make suitable alternative not be liable to pay any refunds or compensation. If an aircraft is
departure, including failure arrangements P&O Cruises will, where appropriate, provide the forced to make an unscheduled landing as a result of the conduct
to embark. Guest with transport back to the place of departure or to another of any Guest, P&O Cruises shall have the right to recover the full
place to which P&O Cruises and the Guest have agreed. In both cost thereof from the Guest.
cases P&O Cruises will, where appropriate, compensate the Guest.
39. It may be possible for the Guest to re-claim these cancellation P&O Cruises accepts responsibility for providing all the elements 48. For security reasons, it may be necessary at any time to
charges (less any applicable excess) under the terms of the Guest’s of the advertised Package but if it fails to do so, the Guest must search Guests and/or their luggage and goods and the Guest
insurance policy. Claims should be submitted to the appropriate inform P&O Cruises without undue delay if it considers that any of agrees to allow such search upon being so requested by the
insurer. After departure, if the Guest disembarks whether by reason the Travel Services have not been performed in accordance with Master or any other authorised person.
of sickness or any other reason the Guest will not be entitled to a the Contract. Failure by the Guest to notify P&O Cruises about
refund of a proportion of the Package not used. any lack of conformity of the Package may be taken into account 49. The Guest must not bring on board the ship any goods or
when determining any price reduction or compensation for articles of an inflammable or dangerous nature, nor any
ALTERATION AND CANCELLATION BY damages where such notice would have avoided or reduced the controlled or prohibited substance, nor any animals. To do
P&O CRUISES PRIOR TO DEPARTURE damage. P&O Cruises shall remedy any lack of conformity of the so shall be a breach of these Conditions and shall render the
Travel Services under the Contract raised by the Guest unless it Guest strictly liable to P&O Cruises for any injury, loss, damage
40. Whilst P&O Cruises will do its best not to cancel or to make is impossible to do so, or will incur disproportionate costs, taking or expense and the Guest shall compensate P&O Cruises in full
any alteration to a Package after a booking has been made, such into account the extent of the lack of conformity and the value of for any loss, damage or expense suffered by P&O Cruises as a
changes are sometimes necessary. Most alterations made by the Travel Services affected. Please note that compensation will result of such breach. The Guest may also be personally liable to
P&O Cruises will not be significant and P&O Cruises has the right not be payable if an alteration is not significant or if P&O Cruises is statutory penalties. The Master (or any other officer delegated
to make such alterations without paying the Guest compensation. not able to provide a significant proportion of the Package due to for the purpose) shall be entitled at all times to enter and search
Any alterations made by P&O Cruises to their pre and post unavoidable and extraordinary circumstances. the cabin and personal luggage (whether or not in the cabin) of
departure requirements and procedures for reasons of health and any Guest whom the Master reasonably believes may be in breach
safety (such as any alterations required in response to Coronavirus 44. Transit or part transit of straits, other sea areas controlled of this clause. Where the Guest is found to be in breach of this
(COVID-19)) are unlikely to constitute significant alterations and by vessel traffic schemes, canals, rivers and all other navigable clause, P&O Cruises and/or the Master of the ship shall be entitled
such alterations do not give the Guest the right to compensation waterways may be subject to delay due to operational to exercise any of the powers conferred by clause 45 and clause
or the right to cancel the Package without charge. P&O Cruises circumstances and/or the requirements of the local authorities 46 shall apply. Without limiting the foregoing, the Guest shall
shall nevertheless be entitled at any time prior to departure to and P&O Cruises shall have no liability whatsoever in respect of be liable for any and all losses and fines caused by their actions
cancel the Contract or to change and/or curtail the Package any such delay. in regards to illegal dumping or pollution of any kind, including
where this reasonably becomes necessary on operational, discharge of any item into the ocean and/or waterways.
commercial or other grounds. P&O Cruises will inform the Guest
or the Guest’s travel agent of any such cancellation or change of 50. Any crew member or other person authorised by P&O Cruises
Package as quickly as possible (with, where appropriate, written shall be entitled to enter a Guest’s cabin to carry out necessary
confirmation as soon as reasonably possible thereafter). If inspection, maintenance or repair work or for any purpose
P&O Cruises makes a significant alteration to the Package the associated therewith.
Guest will have the choice of either accepting the alteration,
accepting an offer of an alternative Package of comparable
standard if available (P&O Cruises will refund any price difference
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