Page 10 - Quality Assurance with TGCSA
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Quality in Tourism
FREE STATE AND NORTHERN CAPE Mamagowa Letaba
082 442 7696
letona.tourism@gmail.com
Northern Cape
Having worked for 10 years as a teacher,
Letaba fell in love with hospitality and now
owns a three-star graded, award-winning
guesthouse. She is available to conduct
assessments in all provinces.
Carmel Govender
074 916 6591
carmel.govender12@gmail.com
KwaZulu-Natal
Sean Lemour Govender is a “proud” hospitality
Provincial Quality Assurance Specialist management graduate. Being in this industry
083 288 8976 for 11 years, she has gained international
sean@tourismgrading.co.za experience and grown in managerial roles.
Lemour has 10 years’ experience as a Provincial Quality Assurance
Specialist. He conducts star grading audits for pre-assessments
and post-audit verifications and provides professional guidance to
formal and guest accommodation, conference and function venues
and game and nature reserves. Elizabeth Manamela
He builds effective relationships with the respective provincial 072 288 9533
tourism authorities in general within the provinces. elizabeth_letsoalo@yahoo.com
Lemour also focuses on establishing and maintaining Gauteng
relationships with key stakeholders to promote “Brand SA” through Highly motivated, passionate and driven,
collaboration and partnerships with business heads, trade and Manamela has a history of delivering
broader industry/sector players and the world. outstanding success, building extensive
He has a sound understanding of the tourism industry with a industry knowledge and developing and
niche focus on the business tourism locally and internationally. establishing strong relationships.
Laetitia van Rensburg Roebendry Gangiah
082 825 8925 082 705 0486
laetitiagrading@gmail.com roebendy@stt.co.za
Free State and Northern Cape Gauteng, KwaZulu-Natal and Western Cape
Van Rensburg’s vast and diverse tourism career Gangiah’s passion for the sector has driven
spans over 36 years, including Regional Sales her hospitality and tourism career. Among
Manager for Southern Sun and Holiday Inn in others, she is a qualified interior decorator,
the Free State and Northern Cape. During her beauty adviser, tourist guide, SAQA-accredited
tenure in the Free State and Northern Cape trainer and assessor and public officer and
provincial governments, she was involved with consultant.
tourism and environmental affairs.
Elsa de Bruyn Sebastiaan Mapanka
082 333 3269 078 202 6134
elsa@onestophospitality.co.za sebastiaan.enrico@outlook.com
Gauteng, Free State and KwaZulu-Natal Northern Cape
De Bruyn has worked as an Assessor for With passion for tourism and hospitality,
the past 18 years. Quality assurance is her Mapanka is Chairperson of the executive
passion and she finds great pleasure in committee of a local tourism association and
motivating clients to stay focused on quality. actively contributes to enhancing the region’s
She is dedicated with extensive experience hospitality offerings.
and knowledge across all categories of the
TGCSA.
Sithembile Mhlophe
071 680 9885
mubusinesssolutions@gmail.com
Free State and Kwa-Zulu Natal
With over two decades of experience,
Mhlophe has experience in hospitality,
tourism, conservation and the food and
beverage sectors. She is dedicated, energetic
and passionate about the tourism industry.
TOURISM UPDATE QUALITY ASSURANCE WITH TGCSA GET GRADED January 2025 9
