Page 7 - Quality Assurance with TGCSA

Quality in Tourism

Pulane Letuka MPUMALANGA AND LIMPOPO
071 941 7427
pulane.letuka@gmail.com
North West
The dynamic young Managing Director and
Owner of Pulane Travel and Tour, Letuka
is currently pursuing her MPhil in tourism
management at Nelson Mandela University.

Sonya Bell
082 200 6866
getgradedtoday@gmail.com
Western Cape
With a deep understanding of the diverse Rethabile Leqola
and dynamic tourism landscape in Cape Provincial Quality Assurance Specialist
Town, Bell is committed to ensuring that local rethabile@tourismgrading.co.za
accommodation establishments meet the Leqola is a passionate and results-oriented tourism professional
highest standards of quality and service.
with over 15 years of experience in various sectors of the industry
including quality assurance, marketing, project management and
customer service.
In her current role as the Provincial Quality Assurance Specialist
Marshe Abrahams for the TGCSA, she plays a key role in managing quality assurance
065 671 4311 of tourism products in Limpopo and Mpumalanga.
tgcsa_assessor@eatstreet.co.za Her expertise includes implementing and maintaining quality
Western Cape assurance standards for tourism products, developing and
Her journey in the tourism industry has executing marketing strategies to promote tourism products and
been driven by passion for enhancing the destinations, overseeing projects related to tourism development
quality and appeal of South Africa’s diverse and improvement and providing exceptional service and support
tourism offerings. Abrahams is committed to tourism stakeholders.
to continuous learning and professional
growth and contributing to the sustainable
development of our vibrant tourism sector.

Jana Lesch Antoine Lombard
082 507 1580 083 632 6378
janagrading@gmail.com lombard@absamail.co.za
Western Cape Gauteng
With more than 20 years of experience in Lombard has a hotel management
the education, training and tourism and qualification from Wits Hotel School in
hospitality sectors, Lesch is dedicated and Johannesburg and has served on the South
committed to ensuring that quality assurance African Tourism Board. He says it is a privilege
practices are implemented, maintained and to engage with the star-graded properties
improved. especially when they see the value of being
quality assured.

Madembe Muvhulawa
082 760 5646
grading@wamadembe.co.za
Limpopo
With over 20 years’ experience in tourism
and hospitality, Muvhulawa is passionate
about contributing to the quality of tourism
products in South Africa. She is accredited
to assess nationally across all the grading
categories.

Rose Mokoma
081 887 5504
Rmokoma8@gmail.com
Limpopo and Mpumalanga
Mokoma has worked in hospitality for over 12
years as a GM in three hotels with experience
in all departments. She studied hospitality
management in Austria and graduated with a
diploma in hotel management.

TOURISM UPDATE QUALITY ASSURANCE WITH TGCSA GET GRADED January 2025 6