Page 6 - Quality Assurance with TGCSA

Quality in Tourism

Deborah Louise Goveia WESTERN CAPE
082 324 9017
debbiegoveia@gmail.com
Western Cape and Northern Cape
Based in Cape Town, Goveia’s journey began
in 2007 as an assessor for the Western Cape
and the Northern Cape – from the lush Cape
Winelands to the dusty banks of the mighty
Orange River and beyond.

Andreas Stockinger
072 667 7394
andreasgrading@gmail.com
Western Cape, Eastern Cape, Northern Cape, Louise Godwin
KwaZulu-Natal, Limpopo, Mpumalanga and Provincial Quality Assurance Specialist
North West louise@tourismgrading.co.za
Stockinger operated his own guesthouse in Godwin holds a BTech degree in tourism management and has
a small town for 18 years and was one of completed a diploma in public relations, marketing and sales
the first accommodation establishments to management. She has worked in the marketing department
be star-graded. As an accredited tourism for Philips Business Communications as marketing assistant
grading assessor since 2005, he is a proud manager responsible for all sales and marketing execution plans
“ambassador” for standards. in Johannesburg and was transferred to the Cape Town branch as
project manager in the sales and marketing division.
Josephine Hadebe In 2005, she joined the Cape Town and Western Cape Convention
060 972 7986 Bureau at Cape Town Routes Unlimited (later known as Wesgro).
hjosephinn@gmail.com Godwin has extensive working experience in business events,
Gauteng locally and internationally, and one of her major achievements
With an honours degree from the University was assisting the bureau with successful implementation of the
of Johannesburg, Hadebe brings a unique BestCities Quality Management System in 2008.
blend of academic knowledge and practical She joined the TGCSA in 2012 as one of the Provincial Quality
expertise to the tourism industry. Assurance Specialists for the Western Cape.

Ayanda Mekgwe
Akani Caswell Shivambu 083 209 0945
081 018 3141 or 082 889 3951 ayandamekgwe@gmail.com
topclasstourism@outlook.com or Gauteng
acshivambu@gmail.com Mekgwe has a BA degree from Wits
Mpumalanga University, majoring in human resources
Shivambu has a BTech degree in tourism management, psychology and marketing.
management from Unisa, managers Her tenure as a flight attendant enabled her
leadership development qualification to hone exceptional customer service skills,
from Wits University, project management quality and service excellence among local
fundamentals from the University of Pretoria and international guests.
and a higher certificate in hospitality
management from the Private Hotel Schools. Sharon Angileri
084 205 9456
Fyna Pumza Mazula Sharon@fm-assessors.co.za
072 620 5432 Eastern Cape
fyna@phambilitourism.co.za Based in Gqeberha (Port Elizabeth), Angileri
Eastern Cape has been an accredited tourism grading
Mazula is the brains behind Phambili Tourism assessor since 2007. She enjoys dealing with
Academy, which is a fully accredited training small establishments, sharing her knowledge
company with the CATHSSETA. She is also an and experience.
accredited facilitator, assessor, moderator,
coach and mentor.

Kagiso Tlhobolo
082 908 2657 or 082 255 3794
kagiso@3tfusion.co.za
Gauteng
Thlobolo is passionate about sustainable
tourism development. He is the Founder of
3t Business Fusion, a tourism and hospitality
consulting company. He has more than 20
years of tourism management experience.

TOURISM UPDATE QUALITY ASSURANCE WITH TGCSA GET GRADED January 2025 5